Kelly founded Chocolateria San Churro in 2004. Prior to this she founded a successful legal IT consulting company in the Netherlands. Her experience also includes IP work for Allens Arthur Robinson and management of restaurants in Brisbane.
How do you know when you’ve come across the ‘next big thing’ in franchising? Picking a winner is more than just loving the concept, you have to look behind the scenes to ensure the franchisor has the resources and ability to grow the franchise system to be a market leader in their segment and provide you with all the support that you need to run your business at its optimum. So what are some of the things you should look for?
For example most of us are aware of the recent trend in consumer spending in health and well-being. Another significant trend that perhaps isn’t as widely known is the growth in pleasure and indulgence spending. Sectors such as indulgent foods, beauty and entertainment have also enjoyed terrific growth in recent times.
The interesting thing about these two trends – specifically in the food industry – is that while consumers are more health conscious, they are now looking to ‘reward’ themselves with high quality indulgent treats.
However, trends alone are not enough to ensure the success of a franchise concept, just look at the many juice chains that have failed.
• What are their qualifications?
• Prior business experience?
• Do they have the ability to take the franchise concept from something that is ‘hot right now’ to a lasting winning business?
• Do they have expertise in areas such as Marketing, Finance, Operations, R&D, and Law?
• Has the franchisor invested in itself by hiring the right people and enough staff to give you all the support that you need?
• Is the brand distinct and memorable or is it a ‘copy-cat’ that could be easily mistaken for a competitor?
• Is the brand attractive to the concept’s market?
• Does the business enjoy brand awareness?
• What is the annual budget for R&D?
• How often do you introduce new products?
• What is the process behind deciding which new products and services will be profitable?
If you cannot be satisfied that the business will continue to evolve to be relevant to the changing needs of the market and be able to respond to new competition, tomorrow, next year and in five years time, then you best consider another concept.